Currently, only USDT stablecoin and Canadian Dollars (CAD) are supported for OTC exchanges. No other cryptocurrencies or investment products are involved.
Do I need to complete identity verification?
Yes. All participants must pass a KYC (Know Your Customer) check before initiating any transaction, in accordance with compliance requirements.
How are my funds kept safe?
All exchanges are processed through globally regulated trading platforms, with no custody of user funds. Transactions are settled directly and securely between parties.
Are there any hidden fees or charges?
No. All rates and fees are fully disclosed before each transaction. There are no hidden or unexpected costs.
How long does it take to complete an exchange?
Most transactions are settled within a few hours during business days, depending on network and banking confirmation times.
Who can I contact if I have questions or encounter issues?
Our support team is available by email and is happy to answer any questions regarding compliance, process, or settlement. We are committed to clear and prompt communication.